Frequently asked questions

How can I contact No&Jo?

You can contact us by email at info@noandjo.com .

Our customer service team will be happy to help with questions about orders, products, delivery, returns, or other inquiries.

Do you ship orders worldwide?

No. We currently ship only to: Poland, the Czech Republic, Hungary, Greece, and Romania.

This allows us to provide our customers with more reliable and efficient delivery and a better shopping experience.

Where are the products shipped from?

Our products are shipped from China via our dedicated shipping lines and European logistics hub.

This allows us to ensure smooth delivery to Poland, the Czech Republic, Hungary, Greece, and Romania.

Will I have to pay customs duties or additional taxes?

No. All orders delivered to Poland, the Czech Republic, Hungary, Greece, and Romania are shipped on a DDP (Delivered Duty Paid) basis.

This means that No&Jo covers any customs duties and import taxes associated with delivering your order.

The price shown at checkout is the final price you pay. No additional customs or import fees should be charged upon delivery.

Can I change or cancel my order?

To help us process orders quickly, please submit any requests to change or cancel an order within 24 hours of placing it.

After this time, it may not be possible to make changes or cancel, as your order may already be being processed or shipped.

To report a change, contact us at info@noandjo.com . W

When will my order be processed?

Orders are processed within 1–3 business days Monday through Friday.

Shipping usually takes place once order processing is complete.

How long does delivery take?

Estimated shipping time is 5–10 business days.

The total estimated order fulfillment time, including processing and shipping, is usually: 6–13 business days.

The timeframes provided are estimates and may change in the event of carrier delays, logistical issues, adverse weather conditions, or increased shipping volumes.

What should I do if I don't receive my order?

If your order does not arrive within 35 days of the shipping date, you can contact us to resolve the issue.

WDepending on the situation, we may offer a full refund or reshipment of your order.

How can I return a product?

To start the return process, contact us at info@noandjo.com .

Please do not send the product without first contacting our customer service team.

Refund requests must be approved before the product is returned. Once approved, we will provide exact return instructions and the correct return address.

When will I receive my refund?

Once we receive and inspect the returned product, the refund will be processed within 7 business days.

The refund will be issued to the original payment method used when placing the order.

Please note that your bank or financial institution may need additional time to post the refund after it has been processed by No&Jo.