PRIVACY POLICY

Last updated: February 26, 2026.

The data controller is Van Herwaarde Retail Limited.

This Privacy Policy describes how No&Jo (“Website”, “we”, “us” or “our”) collects, uses and discloses your personal data when you visit our website www.noandjo.com , use our services or make a purchase in our online store (collectively, the “Services”).

The Policy also applies to customers in Poland, the Czech Republic, Hungary, Greece and Romania.

For the purposes of this Privacy Policy, “you” and “your” mean the user of our Services, whether you are a customer, website visitor or someone contacting us.

Please read this Privacy Policy carefully.

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable laws.

When changes are made, we will update the “Last updated” date and publish a new version of the Privacy Policy on our website.

2. How we collect and use your personal data

To provide our Services, we may collect personal data about you from various sources.

The information we collect and how we use it depend on how you use our Website and Services.

We may use your personal data to:

  • processing orders and payments,
  • delivering the products you ordered,
  • contacting you about orders or inquiries,
  • providing customer support,
  • improving the performance of our website and services.

3. Personal data we may collect

We may collect the following data, depending on how you use our website:

  • first and last name,
  • email address,
  • phone number,
  • shipping and billing address,
  • order and payment information,
  • IP address,
  • device and browser information.

4. Data retention period

We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy.

This also includes the periods required to comply with applicable legal, tax, accounting or reporting requirements.

5. Cookies

Our website uses cookies to ensure the website functions properly and to improve the user experience.

In particular, we use Google Analytics (GA4) to analyze website traffic and user behavior.

Cookies can help us:

  • analyze website traffic,
  • remember user preferences,
  • better tailor website content and features.

Most browsers automatically accept cookies, however, users can change their browser settings to block or delete them.

6. Sharing personal data

We may share your personal data with trusted partners and service providers only to the extent necessary to provide our services.

This applies in particular to:

  • payment providers,
  • courier and logistics companies,
  • technology and hosting providers, such as Shopify,
  • providers of analytics tools, such as Google Analytics.

7. International data transfers

W in some cases, your personal data may be transferred to countries outside the European Economic Area (EEA), including China.

This applies in particular when the data is necessary for our logistics partner responsible for shipping and returns.

W in such cases, we ensure an appropriate level of personal data protection by applying standard contractual clauses approved by the European Commission or other legally permissible mechanisms compliant with the GDPR.

8. Your rights

Under the GDPR, you may have the right to:

  • accessing your personal data,
  • rectifying your data,
  • erasure of data (“right to be forgotten”),
  • restricting data processing,
  • objecting to data processing,
  • data portability,
  • filing a complaint with the competent personal data protection supervisory authority in your country of residence.

To exercise these rights, contact us at: info@noandjo.com .

9. Contact

Brand / Store: No&Jo
Website: www.noandjo.com

Administrative address – customer contact:
26 Lipowa Avenue
53-124 Wrocław
Poland

Email: info@noandjo.com
Phone: +31 6 20222725

Customer service hours:
Monday – Friday
09:00 – 17:00 (CET)

10. Website operator and data controller

No&Jo is a brand owned by Van Herwaarde Retail Limited.

Van Herwaarde Retail Limited
50 Bonham Strand
Sheung Wan
Hong Kong

Data controller: Van Herwaarde Retail Limited
Email: info@noandjo.com
Phone: +31 6 20222725