SHIPPING RULES

Last updated: February 26, 2026

W At No&Jo (www.noandjo.com), we strive to provide our customers in Poland, Czechia, Hungary, Greece, Romania, the United Kingdom, and the United States with clear, reliable, and efficient order delivery.

Orders are processed and fulfilled by Van Herwaarde Retail Limited.

1. Shipping Costs and Taxes

Shipping cost: We offer free shipping on all orders delivered within Poland, Czechia, Hungary, Greece, Romania, the United Kingdom, and the United States.

Taxes: All applicable taxes are already included in the price shown during checkout. The price displayed at checkout is the final amount payable.

2. Shipping Origin

Orders are shipped from China via our dedicated shipping lines and European logistics hub. This allows us to ensure efficient delivery to customers in Poland, Czechia, Hungary, Greece, Romania, the United Kingdom, and the United States.

3. Processing and Delivery Time

Order cutoff time: 20:00 (CET)
Order processing time: 1–3 business days (Monday – Friday)
Estimated delivery time: 5–10 business days (Monday – Friday)
Total estimated delivery time: 6–13 business days from the time the order is placed

The stated delivery times are estimates and may change depending on the carrier, delivery location, and factors beyond our direct control.

4. Order Tracking

After placing your order, you will receive an email with shipping confirmation, a tracking number, and a link to track your shipment.

Note: Tracking information may take 24 to 48 hours to update after the carrier scans the parcel.

5. Delivery terms

Address accuracy: The customer is responsible for providing a correct and complete delivery address when placing an order. No&Jo is not responsible for failed deliveries resulting from incorrect or incomplete address details provided by the customer.

Change of address: If you would like to change your delivery address, contact us as soon as possible at info@noandjo.com. Once your order is being processed or has shipped, it may no longer be possible to change the address.

External factors: The stated delivery times are estimates. Delays may occur due to, among other things, extreme weather, logistical issues, carrier delays, customs inspections, or increased parcel volumes during holiday periods.

6. Damaged or incorrect products

If your order arrives damaged or you receive the wrong product, contact us within 30 days of the delivery date.

Email: info@noandjo.com

Our customer service team will help resolve the issue and, depending on the situation, may offer an appropriate solution, such as a product replacement, reshipment, or refund.

Please do not return products without first contacting our customer service team.

7. Company details and contact

Brand name: No&Jo
Operator: Van Herwaarde Retail Limited

Registered office:
50 Bonham Strand
Sheung Wan
Hong Kong

Website: www.noandjo.com
Email: info@noandjo.com
Phone: +31 6 20222725

8. Customer service hours

Monday – Friday: 09:00 – 17:00 (CET)
Saturdays: Closed
Sundays and public holidays: Closed