CONTACT INFORMATION

About Us

This website is operated by No&Jo, a brand owned by Van Herwaarde Retail Limited.

Our business serves customers in Poland, the Czech Republic, Hungary, Greece, and Romania. We make every effort to ensure that shopping on our website is transparent, secure, convenient, and reliable.

We handle all orders placed on our website with the aim of providing customers with the smoothest possible shopping experience and a high standard of service.

No&Jo is a brand operated by Van Herwaarde Retail Limited, a company registered in Hong Kong.

Registered office

Van Herwaarde Retail Limited
50 Bonham Strand
Sheung Wan
Hong Kong

All payments related to orders are processed by Van Herwaarde Retail Limited.

Administrative headquarters in Europe

Administrative address – customer contact:
26 Lipowa Avenue
53-124 Wrocław
Poland

Important information: The address above is for administrative and contact purposes only. It is not a returns address.

Returns information

If you would like to return a product or have questions about the return process, please contact our customer service team first.

Once we receive your request, we will provide exact instructions for the return process and the correct return address.

Please do not send returns to the administrative address without contacting us and receiving approval first.

Returns sent to the administrative address without prior instructions may be returned to the sender.

Contact

Email: info@noandjo.com
Phone: +31 6 20222725

Customer service hours:
Monday – Friday
09:00 – 17:00 (CET)

Response time: We usually respond to messages within 24–48 hours on business days.

Frequently Asked Questions

Do you have questions about your order, delivery, returns, or our products? Check out our website FAQ , where you’ll find answers to frequently asked questions.